The interesting thing is I’d bet a good chunk of people don’t even know what incontinence is…hell, I didn’t know until I saw a pharmaceutical commercial a few months ago and I just started to wonder until eventually it was all I was thinking about and I just had to know…so I looked it up.

So my question is…was this an accident, or is someone trying to subtly insult me? Pretty funny regardless.

By the way, I’ve removed the support agent’s info as I don’t want him/her catching heat should his/her higher ups come across this post; he/she was extremely helpful after all.

Highlight added for emphasis.

Dear John ,

I called to follow up on your service request regarding your Microsoft adCenter account with Bing. I’m happy to tell you that your account is now active and running. The editorial team overturned the appeal for your landing page containing pharmaceutical. I’m very sorry for the incontinence this may have caused you. I understand how it can be frustrating.

We value each of our customers and would like to provide you with a positive experience.  You may receive a survey asking you to rate our performance. Please take the time to provide your feedback as your opinion is very important to us.

If the issue you called about was not resolved or if you feel we did not provide an excellent level of service, please call us immediately and we will gladly answer your concerns.  I have documented this e-mail under service request #[request number removed].

We want to thank you for allowing us to help build your business by advertising with Microsoft adCenter.

Sincerely,

[name removed] [department removed]

Because the AdWords “click-through rate” is dependant both on the number of clicks and the number of impressions, you must not use “click-through rate” to determine statistical significance. Only the raw number of clicks can be used in the formula.

Read the rest at A Smart Bear.

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